Customers are urged to report visible leaks on city mains and may apply for billing adjustments after fixing private-side leaks, with limits on how often adjustments are granted and documentation required from a licensed plumber.
Corpus Christi Water operates a 311 leak reporting line and online portal for visible leaks at hydrants, valves, and main breaks. Crews typically respond to confirmed main leaks within 24 to 72 hours depending on severity and location. For customer-side leaks, a one-time bill adjustment may be granted per rolling 12-month period if the customer provides a plumber repair invoice and the leak was non-visible such as a slab leak. Pool fills, irrigation runaway, and visible drips do not qualify. The policy is designed to balance customer relief against utility revenue stability during the ongoing drought.
Failing to repair a known private leak after notice can trigger water service shutoff, since the customer is the responsible party for plumbing past the meter. False adjustment requests may result in billing reversal.
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