Lubbock customers should report water leaks, broken meters, and main breaks to Water Utilities through 311 or the customer service line, and may qualify for billing adjustments on documented private-side leaks once repairs are complete.
Lubbock Water Utilities maintains a 24-hour line for emergency main breaks and visible leaks. Customers can also report through the city 311 or mylubbock.us online portal. Property owners are responsible for the service line from the meter to the home; the city handles main lines and the meter itself. After repairing a private-side leak, residents may apply for a one-time bill adjustment by submitting a plumber receipt, which can credit excess consumption back at base water and sewer rates rather than tiered drought rates.
Failing to repair a known leak after notification can trigger property liens for excess water charges and, in extreme drought stages, water service disconnection until repairs are documented.
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See how Lubbock's leak reporting duty rules stack up against other locations.
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