Manchester Water Works requires customers to report visible leaks on their service line and offers leak adjustments on metered bills when repairs are completed within a reasonable window after discovery.
MWW maintains the public main and the curb stop; the property owner owns the service line from the curb stop into the building. Customers should call MWW at the published 24-hour number when they see geysers, sinkholes, or pavement saturation, even if the issue appears to be on the public side. For private-side leaks raising metered consumption, MWW will consider one-time bill adjustments under its rate schedule when the customer documents repair within 60 days. Hidden underground leaks discovered through high-bill investigation typically qualify; ignored leaks do not.
Failure to repair a known private-side leak can result in service shutoff and full billing for excess consumption with no adjustment.
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See how Manchester's leak reporting duty rules stack up against other locations.
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