Pasco County, FL Water Use Rules: Leak Reporting Duty (2026)
Key Facts
- Adjustment cap
- Up to 3 consecutive billing months
- Excess usage billed at
- Tampa Bay Water unitary rate
- Proof required
- Repair bills, receipts, or notarized statement
- High-usage adjustment threshold
- >20,000 gallons per cycle
- Repeat-leak limit
- One credit per 24 months
Summary
Pasco County Utilities will adjust a customer's water bill for a verified plumbing leak or a one-time pool fill under section 110-40(b), but only against documented proof: original repair bills, material receipts, or a notarized repair statement, and only for up to three consecutive billing months.
Sec. 110-40 - Billing adjustments. ... Adjustment for leaks and pool fills. Upon application to utilities customer service, for verified leaks and the first-time filling or filling due to repair of a pool, the county administrator, or designee, may adjust the water bill of a customer after presentation of original plumbing repair bills, original receipts for materials or parts, a notarized statement of the repair, or permit for pool installation, including the date of the work and the nature of the repair. The high water use will not be forgiven, but shall be paid at the current Tampa Bay Water unitary rate. ... The adjustment can only be applied to the customer account active at the time of the leak and will only be applied to the time period of the leak but not to exceed three consecutive months.
Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: Code of Ordinances: Supplement 94 Update 1 | Land Development Code: Supplement 20).
Full Breakdown
Section 110-40(b) of Pasco County's utilities billing code lets the county administrator or a designee credit a customer's water bill after a verified plumbing leak or the first-time filling (or refill after repair) of a swimming pool. The customer must apply to utilities customer service and produce original plumbing repair bills, original receipts for parts or materials, a notarized statement describing the repair, or a pool installation permit, showing the date and nature of the work. The credit does not forgive the excess water used: the high usage is still billed, but at the county's Tampa Bay Water unitary rate rather than the normal tiered rate, and if the documentation shows the leaked water never reached the county's sewer system, the county may also credit the sewer portion of the bill.
The adjustment is capped against the customer's average usage over the preceding 12 months (or a shorter three-month baseline for a newer account) and can only cover the billing period tied to the leak, not to exceed three consecutive months. Separately, subsections 110-40(c) and (d) allow a case-by-case adjustment for unexplained high usage that is not linked to a known leak or pool fill, but only above 20,000 gallons in a cycle, verified by a meter profile, a plumber's affidavit, and a county inspection, and never if the customer received a leak adjustment within the prior 24 months or has a well cross-connection on the property.
Violations & Fines
There is no separate fine tied to leak reporting itself, but the underlying bill remains due while an adjustment request is pending: section 110-40(b) only lets the administrator waive late fees during that review, and section 110-38 otherwise adds a 10 percent late charge to any water bill unpaid past its due date and allows disconnection if payment is not received within 60 days. A customer must keep the account in good standing and, for high-usage adjustments, cannot have received a leak credit at the same address within the prior 24 months.
Frequently Asked Questions
Can Pasco County credit my bill for a water leak?
How much water usage will Pasco County forgive for a leak?
Can I get a leak credit more than once a year in Pasco County?
Sources & Official References
Other rules in Pasco County
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