Oklahoma City, OK Water Use Rules: Leak Reporting Duty (2026)
Key Facts
- Who handles it
- Utility Customer Services Division
- Required proof
- Repair statement or signed affidavit
- Excluded leaks
- Faucet and toilet leaks don't qualify
- Adjustment frequency limit
- Once per 15 months, per premises
- Rebilled at
- Customer's average prior consumption
Summary
Oklahoma City water customers who get a hidden-leak billing spike must repair the leak and document it before Utility Customer Services will adjust the bill.
In cases of an increase in a consumer's water bill resulting from a hidden or underground water leak, exclusive of faucet or toilet leaks, of which the consumer was unaware, and which could not have been reasonably detected by him, or in the case of burst pipes, an adjustment of such account may be allowed by the utilities superintendent if the leak has been repaired and either a statement submitted to the utilities superintendent reflecting said repair or an affidavit signed by the consumer attesting to this fact is presented to the utilities superintendent.
Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: Code of Ordinances: Supplement 5 Update 1).
Full Breakdown
A gross spike in a metered water bill traced to a hidden or underground leak (not a faucet or toilet leak) or a burst pipe qualifies for a billing adjustment only after the customer has the leak repaired and gives the utilities superintendent either a repair statement or a signed affidavit. Once documented, the account is rebilled at the customer's average consumption from prior readings rather than the spiked usage, and a matching sewer-charge adjustment can follow. This relief is capped at once per premises every 15 months.
Violations & Fines
No adjustment is issued without proof of repair (a contractor statement or signed affidavit); the customer is billed and remains liable for the full metered usage charge, including any sewer charges tied to that consumption.
Frequently Asked Questions
Does a leaking toilet or faucet qualify for a bill adjustment?
What proof does Oklahoma City require after fixing a leak?
How often can I get a leak-related water bill adjustment?
Sources & Official References
Other rules in Oklahoma City
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