Oklahoma City Utilities asks residents to report main breaks, hydrant leaks, and visible street water immediately so crews can isolate and repair lines, conserving Lake Hefner and Atoka supply during drought.
OKC operates a 24-hour Utilities Customer Service line for water-emergency calls. Residents seeing a geyser from a hydrant, water bubbling up through pavement, or continuous flow into storm drains should call rather than waiting for city crews to discover the leak. Customers responsible for service lines beyond the meter must repair their own breaks promptly. Utility billing offers limited leak-adjustment credits when a verified hidden leak causes a one-time spike, provided customers submit documentation of repairs through an established adjustment process.
Failing to repair customer-side leaks once notified can lead to service shut-off and back-billed water-loss charges. Tampering with city mains or hydrants is a criminal offense under Oklahoma law.
See how Oklahoma City's leak reporting duty rules stack up against other locations.
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