Raleigh Water requires customers to report visible leaks promptly and may grant one-time bill adjustments for hidden underground leaks documented within sixty days, helping conserve Falls Lake supply across the region.
Customers must report broken mains, hydrant leaks, or sewer overflows to Raleigh Water 24-hour dispatch at 919-996-3245. Indoor and irrigation leaks remain the property owner's responsibility up to the meter. The utility offers a once-per-account hidden-leak credit when repairs are documented by a licensed plumber within sixty days of the abnormal bill. Failure to repair a known leak after notice can lead to service termination under utility rules. The city operates leak-detection acoustic surveys to find non-revenue water before customers notice.
Refusal to repair after written notice may result in service shutoff. False rebate claims are billing fraud, recoverable through collections plus restoration fees.
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See how Raleigh's leak reporting duty rules stack up against other locations.
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