Santa Ana customers must promptly fix detected leaks on their side of the meter, and the Water Resources Division offers leak-adjustment requests and reporting channels for visible street or main-line leaks.
Leaks beyond the meter are the property owner's responsibility. The City requires repair within a reasonable period after notice, typically within 14 days of written notification, or service may be disconnected after due process. Customers experiencing high bills from concealed leaks can submit a leak-adjustment application showing repair receipts. Visible leaks in streets, sidewalks, hydrants, or city mains should be reported by phone to the Water Resources Division for emergency dispatch.
Failure to repair leaks after notice can lead to shutoff, repair lien, or escalated fees following statutory due process.
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