Sioux Falls Water Utility offers one-time bill adjustments for documented underground leaks repaired within 30 days, and customers can report main breaks or hydrant leaks 24/7 through dispatch at 605-367-8000.
Under Ch. 110, customers who experience a hidden underground leak between the meter and the home may apply for a one-time courtesy bill adjustment. Documentation requires a plumber receipt showing repair and a photo of the issue. The credit applies the difference between average usage and the spike, billed at wholesale rates. City-side main breaks are repaired free of charge; report visible street geysers, hydrant leaks, or sewer backups to dispatch any time. Avera and Sanford campuses have private master meters and separate leak protocols.
There are no penalties for reporting; failure to repair a known customer-side leak within 30 days voids the adjustment offer and may lead to high-usage surcharge billing.
See how Sioux Falls's leak reporting duty rules stack up against other locations.
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