Eugene, OR Business Licensing & Operations: Towing Companies (2026)

982 bars a parking facility owner from authorizing a tow without first notifying the Eugene Police Department, and bars any compensation arrangement between a lot owner and a towing business based on a per-vehicle or percentage cut of a non-consent tow, the kind of kickback that incentivizes aggressive towing. Tow operators face a long list of specific bans: charging for services not rendered, charging before connection once a driver asks to just leave, connecting a vehicle after the driver shows up willing to pay, or towing at all once the driver is present and willing to pay reasonable fees on the spot.

982(2)(g) requires tow operators to wait at least 15 minutes after a driver says they are going for cash before completing a tow, unless the operator agrees on an alternate nearby waiting spot. Operators must also let owners retrieve pets, medicine, money or ID from an impounded vehicle before redemption, may not require a liability waiver before inspection, and must make change for cash payments. 988 require posted rate schedules both at the business location and on the tow truck itself, readable from 20 feet, plus filing the fee schedule with the city manager and giving 15 days' written notice before any fee change; charging a fee not on file is itself a violation. 240, marked no-parking zones, or abandoned vehicles. 018.