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Pasadena, CA Rental Inspections: Tenant Complaint Process (2026)

Some Restrictions
Compiled from the official code textEditor Martyn O'NeillLast verified August 2026

Key Facts

Governing section
Municipal Code § 14.12.100
Complaint trigger
Officer examines every building reported substandard
Standard notice deadline
Repairs start within 48 hours minimum
Emergency posting
'DO NOT ENTER. UNSAFE TO OCCUPY.' notice
Appeal window
10 days to appeal to code enforcement commission
Entry refusal penalty
Misdemeanor under §14.12.060

Summary

When Pasadena's enforcement officer receives a report that a building is substandard, Section 14.12.100 requires an examination and, if the conditions are confirmed, a written notice of defects to the owner, lienholders and any lessee of record. Repairs must generally start within 48 hours unless the notice cites an emergency.

A.The enforcement officer shall examine every building reported to be substandard. If such is found to be a substandard building as defined in this code, the enforcement officer shall give written notice stating the defects thereof to the owner, the holder of any mortgage, trust deed or similar lien or encumbrance of record, and to any lessee of record. ... B.This notice shall prescribe the time within which the owner or person in charge of the building or premises shall commence either the required repairs or improvements, rehabilitation or demolition and removal of the building. Except where an emergency exists as defined in this subsection, the time for commencing shall not be less than 48 hours after receipt of the notice. ... D.An emergency may be said to exist if the condition of the premises requires immediate correction to protect the life, limb, health, property, safety or welfare of any occupant or the public.

View official code

Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: Code of Ordinances: Supplement 79 Update 2).

Full Breakdown

100 requires the enforcement officer to examine every building reported to be substandard. 700, written notice describing the specific defects must go to the owner, any mortgage or trust-deed holder of record, and any lessee of record, and, so far as practical, to anyone else holding an interest in the property. The notice has to state a deadline for starting repairs, rehabilitation, or demolition and removal, and that deadline cannot be shorter than 48 hours after the owner receives the notice unless the officer finds an emergency exists, meaning the condition requires immediate correction to protect life, health, safety or welfare.

110 lets the officer post a 'DO NOT ENTER. ' notice at every entrance, which stays up and the building stays unoccupied until repairs are completed, inspected and approved by the enforcement officer; removing the posted notice without written permission is itself a violation. 180, meaning it can be posted at the property and served by personal delivery or certified mail on the person in charge, the record owner, the lessee of record, and any lienholder. 060. 120, though compliance is still required pending appeal if the officer found an emergency.

Violations & Fines

Refusing to permit entry for an inspection after proper notice and demand, once an inspection warrant has been secured, is a misdemeanor under Section 14.12.060. Interfering with, obstructing or hindering the enforcement officer or removing a posted 'unsafe to occupy' notice without written permission is likewise a violation under Sections 14.12.110 and 14.12.260, and failing to meet a repair, rehabilitation or demolition deadline in the notice can result in the city ordering the work done and billing the cost to the owner.

Frequently Asked Questions

How do I report a substandard rental unit in Pasadena?
Section 14.12.100 requires the enforcement officer to examine every building reported to be substandard. Once a report comes in, the officer inspects the property and, if the conditions meet the housing code's substandard-building definition, issues written notice of the specific defects to the owner and any lienholder or lessee.
How fast does a Pasadena landlord have to fix a substandard condition?
Section 14.12.100(B) sets a minimum of 48 hours after the owner receives written notice before repairs must commence, except where the enforcement officer finds an emergency requiring immediate correction to protect life, health, safety or welfare, in which case the building can be ordered vacated immediately.
Can Pasadena inspectors enter a rental without the owner's permission?
The enforcement officer must first present credentials and demand entry, or make a reasonable effort to locate the owner if the unit is unoccupied. If entry is refused, the officer can obtain an inspection warrant, and refusing entry after a proper warrant is a misdemeanor under Section 14.12.060.
Can a landlord appeal a substandard-building notice in Pasadena?
Yes. Section 14.12.120 gives anyone aggrieved by the enforcement officer's finding 10 days from receiving notice to file a written appeal with the code enforcement appeals commission, though compliance is still required during the appeal if the officer found an emergency condition.

Sources & Official References

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