Plano, TX Rental Inspections: Tenant Complaint Process (2026)

Sec. 6-73 of the Code of Ordinances requires the landlord or their designee of a multi-family dwelling complex, a building five years old or older with five or more units, per Sec. 6-61, to inspect each dwelling unit at least once annually. The inspection must cover electrical facilities, plumbing facilities, heating facilities, ventilation, smoke detectors, occupancy limitations, means of ingress/egress, handrails and guardrails, and rubbish and garbage, matching the minimum standards of the International Property Maintenance Code adopted citywide. The landlord or designee must document results on a report prescribed by the director of neighborhood services, sign and date it, and give the tenant the results.

Sec. ' Separately, Sec. 6-72(a)(3) lets the director of neighborhood services or a designated representative open a city inspection 'based on indications of code violations, including complaints filed with the director,' so a tenant complaint can also trigger a direct municipal inspection independent of the landlord's own self-inspection. Complexes that pass their initial inspection can receive a waiver under Sec. 6-72(c) and go without a systematic city inspection for two years, unless a subsequent complaint arrives first. A. 05, per Sec. 6-72(g), if a landlord refuses entry for a complaint-driven inspection.