Hollywood, FL Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Phone coverage required
- 24 hours, 7 days a week
- On-site response window
- 60 minutes of notification
- Guest log retention
- 3 years, available on request
- Post-rental duty
- On-site inspection each turnover
- Missing log entry
- Grounds for license revocation
Summary
Hollywood requires the vacation rental representative to answer a listed phone number around the clock and physically show up within 60 minutes of a complaint from a guest, police, code enforcement, or the city. Section 119.20 also makes the property owner liable for fines when they were notified of the problem.
(A) Be available by landline or mobile telephone answered by the vacation rental representative at the listed phone number, 24 hours a day, seven days a week, to handle any problems arising from the vacation rental; and (B) Be willing and able to be physically present at the vacation rental within 60 minutes following notification from a vacation rental occupant, law enforcement officer, code compliance officer, emergency personnel, or the city for issues related to the vacation rental. The rental agreement, including the date booked and check-in and check-out schedule, for a current occupant shall be made available immediately upon arrival to the city personnel requesting a response. Any violations resulting in fines issued to an occupant where the property owner was advised shall also be the property owner's responsibility;
Full Breakdown
20(A) requires every vacation rental representative to be available by landline or mobile telephone, answered personally at the listed number, 24 hours a day, seven days a week, to handle problems arising from the rental. 20(B) requires the representative to be willing and able to be physically present at the property within 60 minutes of notification from an occupant, a law enforcement officer, a code compliance officer, emergency personnel, or the city, and to produce the current rental agreement, including booking date and check-in/check-out schedule, immediately upon arrival to any city personnel requesting it.
If the property owner was advised of an issue and a fine is later issued to an occupant over that issue, the owner shares responsibility for it. 20(C) separately requires the representative to conduct an on-site inspection at the end of every rental period to confirm continued compliance with Chapter 119. 20(D) requires the representative to maintain a three-year log of every guest, available to the city on request; any omission from that log is grounds for revoking the vacation rental license outright, not merely a fine.
20(E) makes the representative responsible for advertising the unit exactly as licensed, including bedroom count, bathroom count, and maximum occupancy, with any mismatch drawing a fine set by City Commission resolution.
Violations & Fines
Missing the 24-hour phone line, blowing past the 60-minute response window, or failing to produce the guest log exposes both the representative and the owner to citation under Chapter 36 and § 119.58(A), with fines set by City Commission resolution. A second finding of guilt for the same violation within 12 months triggers suspension of the license pending a written corrective action plan under § 119.15(F); an omitted log entry can independently trigger revocation under § 119.20(D).
Frequently Asked Questions
How fast must a Hollywood vacation rental host respond in person?
Can a Hollywood vacation rental representative just use voicemail?
Is the property owner liable if the representative misses a call?
Sources & Official References
Other rules in Hollywood
Florida rules heatmap·Compare Hollywood to another location·View the Florida short-term rentals overview
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Host Presence Rule in Nearby Cities
How other cities in Broward County handle host presence rule.