Washington County, UT Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Governing section
- Code § 10-13-23.E.4
- Availability
- 24 hours a day, 7 days a week, year-round
- Guest/emergency response
- Physically present within two hours
- County phone contact
- Must respond within one hour
- County email contact
- Must respond within 48 hours
- Posting requirement
- Contact info on exterior weatherproof plaque
Summary
Washington County requires every short-term rental to have an owner, owner-occupant, or designated local property manager available 24 hours a day, seven days a week, who can be physically present at the dwelling within two hours of a guest, county, or emergency services call, under section 10-13-23.E.4.
In addition to an owner or owner-occupant, a STR may have a local property manager who is available 24 hours a day, seven days a week and 365 days a year. If there is a local property manager they must be able to be physically present at the STR to respond to emergencies and complaints within two hours of being contacted. The owner, owner-occupant, or local property manager also shall respond to county within one hour of being contacted by phone, and within 48 hours if contacted by email.
Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: 2026 S-17: Code current through: Ord. 2026-1329-O, passed 8-18-2026).
Full Breakdown
4 requires that, in addition to an owner or owner-occupant, a Short Term Rental may have a local property manager who is available 24 hours a day, seven days a week and 365 days a year, and if a property manager is used, that person must be able to be physically present at the STR to respond to emergencies and complaints within two hours of being contacted. The same subsection requires the owner, owner-occupant, or property manager to answer the county's own contact within one hour by phone or within 48 hours by email, and their current contact information must be permanently displayed in large, bold print on the exterior of the dwelling unit next to the front door on a visible weatherproof plaque.
g requires the applicant, if using a local property manager, to submit contact information showing availability 24 hours a day, seven days a week and 365 days a year, and confirming the ability to reach the license address within two hours of a guest, county, or emergency services call. d each make it a violation of this section if the owner, owner-occupant, or local property manager fails to respond to a renter, guest, or county complaint, or fails to be physically present within two hours, whichever contact channel is used.
Violations & Fines
Failing to be reachable 24/7, or failing to have the owner, owner-occupant, or local property manager physically present at the STR within two hours of a guest, county, or emergency contact, is itself a violation of this section under section 10-13-23.R.1.c and R.1.d, feeding into the three-strikes revocation scheme in R.3-R.4 and the escalating civil penalties in R.7.
Frequently Asked Questions
Does a Washington County short-term rental need an on-call host or manager?
How fast must the host respond to a guest complaint in Washington County?
How fast must the host respond if the county contacts them?
Sources & Official References
Other rules in Washington County
Compare Washington County to another location·View the Utah short-term rentals overview
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