Whittier STR guests must comply with the City noise ordinance and observe quiet time from 10 p.m. to 8 a.m., under the Good Neighbor Policy that is a condition of permit approval. Operators are responsible for guests' excessive noise, must keep a 24-hour contact available, and may not host parties. Repeated complaints can lead to revocation.
Noise at Whittier STRs is controlled through two layers. First, the Good Neighbor Policy created under the STR ordinance (Chapter 5.68, adopted July 8, 2025) requires guests to comply with the provisions of the City's noise ordinance and to observe a quiet time from 10 p.m. to 8 a.m. Second, the policy requires a contact person to be available 24 hours per day to handle any issues that arise during a stay, so noise problems can be addressed in real time. The Good Neighbor Policy must be posted inside the unit at all times, and compliance is a condition of permit approval. The City's August 8, 2023 staff report identified noise as one of the principal resident concerns about STR occupants. STR operators are held responsible for their guests' conduct, including excessive noise, and the City stated it would respond to neighbor complaints, using software monitoring of listings and levying fines for failure to respond to complaints in a timely manner. The separate prohibition on weddings, receptions, parties, and commercial functions further limits the kind of high-noise gatherings an STR can host. The quiet-hours window and reliance on the City noise ordinance are Whittier city standards; they are independent of any Los Angeles County STR noise provisions, which apply only to unincorporated areas. Operators should review the underlying Whittier noise ordinance for specific decibel or nuisance standards that apply citywide.
Noise that violates the City noise ordinance, or disturbances during the 10 p.m. to 8 a.m. quiet time, are Good Neighbor Policy violations and citable. Because operators are responsible for guests' excessive noise, repeated substantiated noise complaints count toward the City's violation tally; the 2023 staff report recommended $1,000 for a first offense and $2,000 for subsequent offenses, with revocation after three violations. Failure to maintain a reachable 24-hour contact, or failure to respond to neighbor complaints in a timely manner, was identified as independently subject to fines.
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