Tracy, CA Trash & Recycling: Pickup Rules & Schedules (2026)

090, Article 5's 'General Responsibilities of Franchisee,' spells out what Tracy's exclusive contractor owes every customer for pickup service. For single-family dwellings, subsection (a) requires the contractor and City to 'offer a range of sizes of containers' and to provide extra containers on request for an added cost. Subsection (b), covering apartment and condominium complexes, requires the contractor to size containers to fit each complex's layout and waste volume. Subsection (e) puts repair squarely on the contractor: it must 'repair or replace, at no additional cost, any container which is damaged' unless the damage is traced to customer misuse or negligence, in which case the customer reimburses the contractor at the current invoice cost.

Subsection (f) requires special handling for disabled households: at a disabled customer's request, the contractor must wheel containers out for collection and return them to a mutually agreed spot at no extra charge, after a contractor representative personally verifies the disability and confirms no other household member can move the containers. Subsection (g) lets the City approve changes to distribution methods and container sizes administratively, without a formal ordinance amendment. These pickup duties apply regardless of which waste stream, refuse, recycling, or organics, is involved, and sit alongside the separate commercial dumpster and roll-off standard in subsection (c).