Residents can report water main breaks, fire hydrant leaks, and sewer overflows to the Atlanta Department of Watershed Management 24/7 hotline; bill-credit policies cover documented underground service-line leaks.
The Atlanta Department of Watershed Management operates a 24/7 emergency line at 404-546-0311 for water main breaks, hydrant leaks, sewer overflows, and pressure issues. Customers who experience high bills due to underground leaks on their service line may apply for a one-time leak adjustment after repairs are documented; the policy is published in DWM's customer service rules under Ch. 154. Public-right-of-way leaks are repaired by the city; leaks past the meter are the property owner's responsibility. Sewer spills must also be reported to Georgia EPD when over 10,000 gallons under state spill notification rules.
Failing to repair a customer-side leak after notice can lead to service shutoff and continued high billing; the city itself faces consent-decree obligations for sewer overflows.
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