Spring Hill, TN Water Use Rules: Leak Reporting Duty (2026)

Title 18 of the Spring Hill Municipal Code divides leak responsibility at the property line. Under § 18-121(A) the customer maintains the piping system on his or her property at his or her expense, in a safe and efficient manner and in accordance with the applicable regulations of the state's Department of Health. The city does not repair the customer's connection until it has been determined that the problem lies in the portion of the lateral between the main line and the property line. If the owner claims the cause is on that portion but investigation shows it lies between the property line and the structure, the owner pays the city its actual cost of investigating.

If the cause is between the property line and the main line, the city makes the repair without additional cost to the owner. Section 18-120 states the other side: the city maintains the water and sewer lines within its rights-of-way and easements, and assumes no liability for damage resulting from defects in the piping, fixtures or appliances on the customer's premises. Meters and cut-off boxes located before the meters remain city property, kept in good repair by the city under § 18-119, and § 18-118(D) bars any unauthorized person from attaching a connection to the waterline before the meter.

Section 18-117(B) addresses the bill: if the customer demonstrates to the reasonable satisfaction of the city that a break in the line on the customer's side of the meter caused extraordinary charges for a billing period, the city can recompute the bill using the formula in subsection (A). The sections read do not print a leak-reporting deadline or hotline. Under § 18-121(H), the cost of repairing damage to city property that is the customer's fault is added to the customer's bill.