Pottstown, PA Rental Inspections: Tenant Complaint Process (2026)

Section 801 sets the Borough's residential rental license and its normal biennial inspection cycle, but it does not wait for the two-year mark if a problem is reported: the Licensing and Inspections Officer must fully inspect a unit upon a complaint that a violation has occurred, or on reasonable cause to believe one is occurring, in addition to inspecting on a property transfer or the regular biennial schedule. Section 802 then governs what happens after that inspection: if the applicable codes have not been met, the Officer issues a notice of violation, and the notice and correction procedure follows Section 215, Violations and Penalties, of Chapter 1, Administration and Government.

If a second reinspection after the notice period still finds uncorrected violations, the residential rental registration or license for that unit is revoked outright under Section 802, and a revoked unit that is vacant must stay vacant rather than be re-rented. Section 804 lists the specific grounds for revoking a rental license, and failing to correct a complaint-driven violation within the Officer's stated time frame is one of them, alongside not naming a responsible agent, falling behind on water, sewer or trash fees, or losing zoning compliance.

An owner or tenant aggrieved by the Officer's decision on any of this can appeal to the Code Hearing Board under Section 807, following the hearing procedure set out in Section 216 of Chapter 1.