Charlotte Water customers should report water main breaks and visible leaks immediately by phone or online. Eligible customers may apply for a one-time bill adjustment when a hidden leak causes abnormally high consumption.
Charlotte Water operates 24/7 emergency dispatch (311 within Mecklenburg County, otherwise 704-432-4321) for main breaks, hydrant issues, sewer overflows, and visible leaks. Customers experiencing unusually high bills due to a hidden plumbing leak — such as a slab leak or running toilet — can submit a Leak Adjustment Request after the leak is repaired and provide receipts or a plumber's letter. Adjustments typically credit a portion of the over-baseline consumption, are limited to one per household per rolling period, and require timely repair documentation.
Failure to repair a known leak on private plumbing can cause Charlotte Water to refuse adjustment and, in extreme cases, treat it as water waste during drought stages.
Charlotte, NC
Charlotte enforces property maintenance standards under Chapter 11 of the City Code (Housing Code) and the Minimum Housing Code. Properties must be maintaine...
Charlotte, NC
Charlotte accepts code violation reports through CharMeck 311 by phone at 704-336-7600, online at servicerequest.charlottenc.gov, or via the CLT+ mobile app....
See how Charlotte's leak reporting duty rules stack up against other locations.
Help us keep this page accurate. If you notice an error or outdated information, let us know.