Dallas Water Utilities investigates suspected leaks and offers a one-time bill adjustment when customers fix qualifying private leaks promptly. Visible main breaks should be reported to 311 for emergency repair crews.
Dallas customers who notice unusually high bills can request a leak investigation through Dallas Water Utilities. Field staff inspect the meter and service line, while customers are responsible for plumbing past the meter. If a hidden leak is documented and repaired by a licensed plumber within thirty days, customers may apply for a one-time courtesy adjustment that credits a portion of the excess water and sewer charges. Visible street leaks, gushing hydrants, and sinkholes should be reported through 311 or the Dallas OurDallas app for emergency response. Chronic irrigation leaks not repaired after notice can trigger code enforcement under Chapter 49 conservation rules. Apartment customers report leaks through their property management.
Failing to repair a known leak after written notice from Dallas Water Utilities can trigger conservation citations starting at one hundred dollars. Repeated violations may lead to flow-restriction devices and loss of the courtesy adjustment privilege.
Dallas, TX
Dallas Water Utilities limits irrigation to two days per week from April through October, banning watering between 10 a.m. and 6 p.m. Drought stage triggers ...
Dallas, TX
Chapter 27 of the Dallas Code establishes minimum property standards requiring rental units to be safe, sanitary, and fit for human habitation. Requirements ...
Dallas, TX
Dallas residents can report code violations by calling 311 (or 214-670-3111 from outside the city), through the OurDallas (Dallas 311) mobile app, or online ...
See how Dallas's leak reporting duty rules stack up against other locations.
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