Customers report drinking water leaks to Kentucky-American Water. Sewer leaks, manhole overflows, and stormwater issues are reported to LFUCG Water Quality through LexCall 311 or online service requests.
Lexington has split water responsibility. Drinking water main breaks, hydrant leaks, and meter problems should be reported to Kentucky-American Water's 24-hour customer line. Sanitary sewer overflows, manhole issues, blocked drains, and stormwater problems are LFUCG Water Quality responsibility, reported through LexCall 311, the LexCall app, or the Water Quality online request portal. Quick reporting helps prevent property damage, protect drinking water, and meet LFUCG's federal consent decree on sewer overflows. Property owners are responsible for service-line leaks on their side of the meter; utility leaks belong to Kentucky-American Water.
Reporting is encouraged, not penalized. Property owners ignoring leaks on their service line may face damage liability, billing for wasted water, and potentially nuisance citations if conditions worsen.
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See how Lexington's leak reporting duty rules stack up against other locations.
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