Customers are asked to report broken water mains, leaking hydrants, or service-line leaks to Lincoln Water System promptly so crews can isolate the line and limit property damage and water loss.
LWS operates a 24-hour dispatch for water emergencies. Visible leaks in streets, parkways, or near hydrants should be reported by phone; non-emergency drips on private property are the homeowner's responsibility once past the curb stop. LWS may issue bill adjustments for documented unseen leaks repaired promptly, generally limited to one adjustment per service per 12-month period. Leak detection assistance is available for customers seeing unusual usage on monthly bills.
Failure to repair a known private-side leak can lead to LWS shutoff under Title 17 utility rules, plus continued billing for water used; tampering with meters carries higher penalties under the LMC.
See how Lincoln's leak reporting duty rules stack up against other locations.
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