Nassau County, FL Water Use Rules: Leak Reporting Duty (2026)

Nassau Amelia Utilities' customer rules and regulations, Sec. 30¾-28, place the duty to find and fix a leak squarely on the property owner in unincorporated Nassau County. Subsection (mm), Water leaks, states that the utility is not responsible for investigating or informing the customer of a leak on the customer's side of the meter, though NAU will pass along what a technician notices during a routine meter read or maintenance visit as a courtesy, not an obligation. When a customer calls to have service turned back on and the technician finds the meter still spinning, NAU immediately shuts the water back off and leaves a notice explaining why; before requesting a turn-on, the customer must confirm every valve, faucet and hose is closed, and NAU disclaims liability for any water loss or damage it fails to catch.

A repaired leak can still qualify for relief on the bill under subsection (t). The leak must have been fixed by a licensed plumber or irrigation specialist, with the invoice attached to a written adjustment request, or, for a simple fix like a toilet flapper, the customer can submit receipts for a self-repair. The customer must also call the customer service office for a service order to verify the leak address and pull a current meter reading, at no premise-visit charge. NAU then recalculates the adjusted gallons using the customer's average monthly usage over the prior twelve months: single-family and master-metered multi-family accounts are billed the leaked water at the second-tier rate, while commercial and other multi-family accounts pay the residential first-tier rate. A sewer credit is available only to residential customers whose twelve-month average usage runs below 10,000 gallons, and none is given at all if the leaked water entered the sewer system. Every adjustment request up to $5,000 goes to the public works director, whose decision is discretionary, and no adjustment issues for less than $10. The director may also set up a repayment plan, but it cannot run longer than twelve months.