Sacramento Department of Utilities customers must promptly repair plumbing leaks. SacDOU offers leak-adjustment credits for qualifying one-time spikes if customers document the repair and submit receipts within the billing window.
Title 13 of the City Code requires customers to maintain private plumbing in working order and to repair detected leaks promptly. SacDOU sends usage-anomaly alerts when smart meters detect continuous flow consistent with a leak. Customers who repair within 30 days and submit a contractor invoice or hardware-store receipts can qualify for a one-time leak-adjustment credit, typically capping the bill at average historical usage. Repeat leak credits are not granted; chronic leakers may face flow-restriction or service termination after notice.
Ignoring an SacDOU leak notice can lead to escalating bills, eventual flow-restriction devices, and ultimately service termination after a hearing. Failure to repair visible leaks running into the public right-of-way is a separate Title 13 violation.
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