New Haven, CT Rental Inspections: Tenant Complaint Process (2026)
Key Facts
- Commission size
- 9 members, 5+ tenants
- Hearing deadline
- 60 days (30 for retaliation)
- Decision deadline
- 10 days after hearing
- Appeal window
- 10 days to Housing Session
Summary
New Haven tenants who believe their rent is excessive or their landlord is retaliating can file a written complaint with the Fair Rent Commission, which must schedule a hearing within 60 days.
The commission shall prepare and make available complaint forms for use by persons desiring to file complaints. The complaint forms shall provide for the following information:(1)The name and address of the party making the complaint;(2)The name and address of the landlord;(3)The name and address of the tenant;(4)Whether it is the belief of the party making the complaint that the occupied premises comply with state statutes, municipal ordinances, and other regulations relating to health and safety; and(5)A statement signed by the complaining party listing the specific reasons for filing the complaint.(b)Upon the filing of a complaint by a complainant, the executive director shall set a date for a hearing on the complaint which shall not be more than sixty (60) days from the date the complaint was filed except that said date shall not be more than thirty (30) days in the case where a tenant claims harassment or retaliatory action.
Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: Code of Ordinances: Supplement 31 | Zoning: Supplement 32).
Full Breakdown
The Fair Rent Commission provides standard complaint forms naming the landlord, tenant, and specific reasons for the complaint. After filing, the executive director investigates and tries informal conciliation; if unresolved, a public hearing is held within 60 days, or 30 days for harassment or retaliation claims. The commission issues its decision within 10 days of the hearing and can order rent reduced, require repairs, or place rent in escrow until conditions are corrected. Tenants keep paying the last agreed rent while the case is pending, and decisions can be appealed to the Superior Court Housing Session within 10 days.
Violations & Fines
Violating a commission order or retaliating against a tenant is fined up to $100 or 30 days in jail per offense, with each day of noncompliance counted as a separate violation.
Frequently Asked Questions
How do I file a fair rent complaint in New Haven?
What happens after I file a complaint?
Sources & Official References
Other rules in New Haven
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