Troy, MI Rental Inspections: Tenant Complaint Process (2026)

Chapter 82-A, Section 7(5) lists the access duties the Director of Building and Zoning can impose on a rental owner, and subsection (d) is the tenant-complaint trigger: the owner of a regulated premises shall provide access to the dwelling if a tenant of the premises has made a complaint to the City of Troy. This sits alongside subsection (a), which requires access where the lease grants the owner a right of entry, and subsection (b), which requires a good-faith effort to get the tenant's permission where the lease does not, plus notice to the enforcing agency within 10 days if a tenant vacates after an inspection is requested.

Section 7(2)(b) folds complaints into the inspection basis itself, directing that complaints of violations be inspected within a reasonable time, distinct from the routine area-basis or two-to-three-year cycle. Section 7(7) adds a priority rule: if a complaint identifies a dwelling or rooming house where a child is residing, that dwelling must be inspected before any other nonemergency complaint. Section 7(8) resolves multi-tenant units by treating notice to and permission from at least one tenant as satisfying the Chapter's requirements. Where permission is refused in a non-emergency case, Section 8 lets the Director seek an administrative search warrant rather than force entry.