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Lehi, UT Short-Term Rentals: Host Presence Rule (2026)

Some Restrictions
Compiled from the official code textEditor Martyn O'NeillLast verified September 2026

Key Facts

Response window
1 hour, any call
Who may respond
owner, employee, or designee
Applies in
all residential zones
Tied to renewal
unresolved complaints block renewal
Penalty
class C misdemeanor per Sec. 34.010.D

Summary

Lehi lets short-term rentals operate in every residential zone, but Development Code Section 12.240.C requires the owner, an employee, or a designated point of contact to be able to respond to any call about the property within one hour while it is being rented to guests.

The owner, employee, or someone the owner designates as a point of contact shall be able to respond to all calls within one hour while the property is being rented.

View official code

Full Breakdown

240 makes short-term rentals (STRs) an allowed use in all residential zones only if the operator meets eight numbered criteria. Subsection C is the availability rule: someone tied to the property, whether the owner personally, an employee, or a person the owner designates as point of contact, has to be reachable and able to respond to any call within one hour for the entire period the home is rented out. Nobody has to physically staff the house; the rule is about response time, not presence.

A. F requires an applicant to resolve before the City will renew the STR business license the following year. 040 lets the City set a public hearing on 14 days' notice and revoke the license and permit, with the revocation becoming final five days after the decision.

Violations & Fines

Operating an STR without a working one-hour response contact is a violation of Chapter 12 enforceable under Section 34.010.D as a class C misdemeanor, with each ten-day period of continued noncompliance charged as a separate offense. The City Attorney or designee acts on referrals from the Zoning Administrator and city staff, and repeated failures feed directly into the license revocation process under Section 34.040.

Frequently Asked Questions

Does the STR owner have to live at the property while it is rented?
No. Section 12.240.C only requires that the owner, an employee, or a designated point of contact be able to respond to a call within one hour while the property is rented; the owner does not have to be on site during the rental.
Can a property manager serve as the point of contact?
Yes. Section 12.240.C names "the owner, employee, or someone the owner designates as a point of contact," so a hired property manager qualifies as long as they can respond within one hour.
What happens if guests can't reach anyone within an hour?
A documented failure to respond becomes a complaint the operator must resolve before the annual business license renews under Section 12.240.F, and repeated or serious failures can trigger license revocation under Section 34.040.

Sources & Official References

Other rules in Lehi

Animal Ordinances: Chickens & LivestockSome RestrictionsShort-Term Rental PermitsSome RestrictionsNoise RulesSome RestrictionsShort-Term Rental Parking RulesSome RestrictionsRepeat Violator StrikesSignificant RestrictionsPrimary-Residence-Only RuleSome RestrictionsOccupancy LimitsSome RestrictionsFence Regulations: Neighbor Fence RulesFew RestrictionsAnimal Ordinances: BeekeepingLight RestrictionsAnimal Ordinances: Exotic PetsHeavy RestrictionsAnimal Ordinances: Veterinary Clinic ZoningSome RestrictionsAnimal Ordinances: Pet Groomer RulesSome Restrictions

All Lehi rules

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