Fresno DPU encourages prompt reporting of broken sprinklers, water-main breaks, and customer-side leaks. The city provides a 24-hour dispatch line and online portal for non-emergency leak reports.
Fresno Department of Public Utilities maintains a 559 area-code dispatch line and a fresno.gov FresGo app for residents to report visible water waste, including geyser-like main breaks, broken sprinkler heads spraying onto sidewalks, leaking hydrants, or chronic puddles in parkways. Customer-side leaks past the meter are the property owner's responsibility, but the city issues courtesy notices when patrols spot continuous flows. Bills with sudden spikes can qualify for a one-time leak adjustment if the customer documents repair within thirty days. Active drought stages elevate leak repair to a top enforcement priority.
Failing to repair a known customer-side leak after a courtesy notice can trigger water-waste fines and removal of leak-adjustment eligibility on future bills.
See how Fresno's leak reporting duty rules stack up against other locations.
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