Lake Havasu City, AZ Water Use Rules: Leak Reporting Duty (2026)

Section 4.16.020, ADJUSTMENT OF BILLS, gives the city discretion to reduce a water bill inflated by a leak: "An allowance for adjustments may be made on a leak, either for an underground leak or where there is no discoverable cause for the excess water usage." The adjustment is not full forgiveness; it is calculated "based on the excess usage caused by the leak at the lowest rate step currently in effect," so the customer still pays for the leaked water, just at the cheapest tier instead of the higher-usage rate steps.

Two conditions limit the relief. First, timing: the customer "must have requested the city investigate the source of water leak within 30 days of the receipt that includes the excessive billing due to a discovered leak," so a resident who lets a high bill sit unreported past that window loses eligibility for that billing cycle. Second, frequency: "no more than two such adjustments will be made to a user's account during a 12-month period," so repeat leaks at the same address stop qualifying after the second adjustment.

The same chapter's Section 4.16.010 lets a customer dispute a bill in writing at the Customer Service Office before it becomes delinquent, but disputing a bill does not pause the delinquency clock: payment is still due on time, and Section 4.16.010(F) starts discontinuance proceedings once an account is five days delinquent, which falls 25 days after billing, with service cut off if the balance is not paid within 10 more days.