MLGW customers should promptly report visible water leaks on city mains and may request bill adjustments for hidden leaks behind the meter that are repaired within a reasonable period after discovery.
MLGW operates the Memphis water system and asks customers to report broken mains, geyser-style street leaks, and hydrant problems via its 24-hour line. For property-side leaks, customers are billed for water that passes the meter, but MLGW offers a leak adjustment policy when the leak is repaired promptly and documented. Continuing to ignore an interior leak can leave the customer fully responsible for the entire usage charge plus any related sewer charge.
No code citation, but unrepaired leaks lead to escalating bills. MLGW may shut off service for nonpayment after standard collection notice procedures.
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