Puyallup, WA Water Use Rules: Leak Reporting Duty (2026)

140 requires the customer to submit a written request to the utilities division that states the date the leak was repaired and includes copies of the repair bills or a materials receipt. The water division or utility billing division then checks the meter to confirm the leak is actually fixed before any adjustment is calculated. The city compares consumption to the same billing period the year before; if last year's usage was already higher, no adjustment is made. New owners or renters with less than a year of history are compared instead to the average of the three prior full billing periods, or, absent that, to their prior residence's usage on the Puyallup system, or to the system-wide average.

00 water-only). Ordinarily only one billing period gets adjusted, though the finance director or a designee can approve a second one if the leak spanned two bills and the customer moved diligently to fix it, and the total adjustments allowed in any 12-month period is one, apart from that two-bill exception. While the adjustment is pending, the customer must still pay the amount of the prior bill by its due date to keep the account current and avoid penalties on the disputed balance.