Wichita customers must report unusual water consumption promptly. The city offers a one-time leak adjustment for hidden leaks discovered and repaired, reducing the bill by averaging prior usage.
Wichita Water Utilities tracks consumption via metered service and flags abnormally high usage. Customers may request a leak adjustment by submitting documentation of the repair, such as a plumber receipt or hardware purchase. Adjustments typically cover one billing cycle and are calculated against the customer average baseline. Toilet flapper leaks, hose-bib drips, and slab leaks are all eligible. Visible street-side leaks should be reported to 311 promptly to prevent waste and pavement damage. Water main breaks during winter are common given Wichita freeze-thaw cycles, and crews respond on a 24-hour basis through the utility dispatch center.
Failing to repair a customer-side leak after notice may result in service termination after a 10-day notice. Tampering with meters carries criminal penalties under Kansas theft of services statutes.
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