Richmond, VA HOA Rules: Dispute Resolution (2026)

The primary responsibilities of the Office of the Common Interest Community Ombudsman are to: 1. Assist members in understanding rights and the processes available to them according to the laws and regulations governing common interest communities and respond to general inquiries; 2. Make available, either separately or through an existing website, information as may be deemed appropriate; 3. Receive Notices of Final Adverse Decisions; 4. Upon request, assist members in understanding the rights and processes available under the laws and regulations governing common interest communities and provide referrals to public and private agencies offering alternative dispute resolution services, with a goal of reducing and resolving conflicts among associations and their members; and 5. Ensure that members have access to the services provided through the Office and that the members receive timely responses from the representatives of the Office to the inquiries. A common interest community can be a Condominium Association, a Property Owner Association, or a Real Estate Cooperative.