Cleveland short-term rental operators must designate a local responsible agent reachable 24/7 within one hour for complaints, nuisance, and safety incidents under Codified Ordinance Chapter 663.
Chapter 663 Section 663.05 requires every Cleveland STR registrant to file the name, address, and 24/7 phone number of a designated local agent who can respond on-site within sixty minutes to any complaint or emergency. Owner-occupied hosting is permitted but does not eliminate the agent requirement when the owner travels. The agent's contact must appear on the registration certificate posted inside the unit and on the booking listing. Failure to maintain a reachable agent is grounds for permit suspension by Building and Housing.
Unreachable or undesignated agent triggers escalating fines, mandatory listing-platform delisting, and potential STR registration revocation by the Department of Building and Housing.
Cleveland, OH
Cleveland short-term rentals must comply with CCO Chapter 683 noise limits, and operators are required to include quiet hours and emergency contact informati...
Cleveland, OH
Cleveland requires rental property registration with the Department of Building & Housing at $70/unit annually. A proposed 2024 ordinance (No. 588-2024) woul...
See how Cleveland's host presence rule rules stack up against other locations.
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