Glynn County, GA Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Point of contact
- 18+ years old, on file
- Availability required
- 24 hours a day
- In-person response cap
- 2 hours
- Contact info posted
- inside unit, near door
- 3 failures in 12 months
- revocation ground
Summary
Glynn County does not require an owner to live on site, but every Short-Term Rental Certificate holder must keep a Local Point of Contact on file who is reachable 24 hours a day and must show up in person within two hours of a complaint, under Glynn County Code § 2-31-7(c)-(d). Failing to respond in a timely, appropriate manner is a separate ordinance violation.
(c)The Accommodation Excise Tax Certificate holder shall keep on file with the County at all times the name, cell phone number, and email address of a valid Local Point of Contact who shall use reasonably prudent business practices to ensure that all occupants and/or guests of the Short-Term Rental comply with all applicable laws, rules and regulations pertaining to the use and occupancy of the Short-Term Rental, as well as for responding to questions or concerns from occupants, guests, and the County regarding the operation of the Short-Term Rental. ... (d)The Local Point of Contact shall be available 24 hours a day to accept telephone calls and respond to complaints regarding the condition, operation, or conduct of a Short-Term Rental, including the behavior and conduct of the occupants and/or guests thereof. When the Short-Term Rental is rented and occupied, the Local Point of Contact must be available to respond to complaints in person at the Short-Term Rental within a reasonable time period, not to exceed two hours after notification of the complaint.
Full Breakdown
Glynn County's Short-Term Rental Ordinance does not require the property owner to stay overnight in the rental; instead § 2-31-7(c) requires the Accommodation Excise Tax Certificate holder to keep on file with the county the name, cell phone number, and email address of a Local Point of Contact, defined in § 2-31-3(h) as someone at least 18 years old who uses reasonably prudent business practices to keep occupants compliant with the law and to field questions from guests and the county. That contact does not have to be the owner; it can be a representative of a Managing Agency licensed under a valid county occupation tax certificate.
Section 2-31-7(d) sets the response standard: the Local Point of Contact must be available around the clock to take calls about the rental's condition, operation, or occupant conduct, and once the unit is actually rented and occupied, must be able to respond in person within a reasonable time, capped at two hours after notification of the complaint. The contact's name, phone number, and email must also be posted on a notice inside the unit under § 2-31-7(f)(i), updated within seven days of any change. Three or more failures to respond within the preceding 12 months are an independent ground for the county to suspend or revoke the Certificate under § 2-31-12(a)(v), after written notice and a 14-day chance to respond.
Violations & Fines
Failure of the Local Point of Contact to respond to calls or complaints in a timely and appropriate manner is itself a violation of the ordinance under § 2-31-7(e), fined under the § 2-31-11(a) schedule ($250/$500/$1,000 for a first, second, or third offense in 12 months). Three such failures in 12 months support Certificate suspension or revocation under § 2-31-12(a)(v).
Frequently Asked Questions
Does an owner have to live at a Glynn County short-term rental?
What happens if the local contact doesn't respond to a complaint?
Where do I find the local contact's phone number for a rental?
Sources & Official References
Other rules in Glynn County
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