Milpitas prohibits unhosted short-term rentals. The host must live in the dwelling at least 275 nights per year, and either the host or a designated local contact must be available 24 hours a day to respond to complaints within one hour. Pure absentee, whole-home rentals are not allowed.
Host presence is central to Milpitas's short-term rental program (Zoning Code Section 13, XI-10-13.17). The City states that unhosted rentals are prohibited in STRs, meaning a short-term rental cannot operate as an entire home rented out with no resident host. The host, defined as the property owner or resident, must live in the actual dwelling unit being rented at least 275 nights per year, so the host is present in the home for the great majority of the year. To handle situations and complaints in real time, the host must be available on a 24-hour basis, or must designate a local contact and provide that person's name and telephone number; the designated contact must be able to respond to complaints within one hour. This combination of a live-in host plus a one-hour-response local contact ensures someone is always accountable for guest behavior, noise, parking, and emergencies. Because the rule forbids unhosted operation and requires year-round residency, Milpitas's model is a hosted, owner-occupied short-term rental rather than an absentee vacation-rental operation. The City discourages residential STR space being used for daytime events, reinforcing that the property remains an occupied home.
Operating an unhosted short-term rental (whole home, no resident host), failing to live in the unit the required 275 nights per year, or failing to maintain a 24-hour local contact who responds to complaints within one hour are violations of the City's short-term rental ordinance. Penalties of at least $1,000 per day for each dwelling unit in violation apply, accruing from the issuance of a Notice of Violation by Code Enforcement until the violation is abated. Unresponsive contacts during a disturbance can compound enforcement and put the permit at risk.
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