Spring Hill, TN Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Response time
- On the premises within four hours of city notification
- Default agent
- The owner of the short-term rental
- Agent age
- Over age 18 if someone other than the owner
- Agents per property
- Only one at any given time
- Escalation trigger
- Two or more missed formal written complaints
- Civil penalty
- $50 per violation, each day a separate offense
Summary
In the City of Spring Hill, Tennessee, every short-term rental needs a designated agent, and the owner is the default. The agent must appear on the premises within four hours after the city gives notice of a problem. Two missed responses to written complaints expose the permit to penalties and revocation.
(A) The owner of a short-term rental may designate a short-term rental agent on its application for a permit for a short-term rental. A property owner may serve as the short-term rental agent. Alternatively, the owner may designate a person as his or her agent who is over age 18 and meets all local and state regulatory requirements to fulfill the duties of a short-term rental agent. The owner of a short-term rental shall be the default short-term rental agent. (B) The duties of the short-term rental agent are to: (1) Be reasonably available to handle any problems arising from use of the short-term rental; (2) Appear on the premises of any short-term rental within four hours following notification from the city of issues related to the use or occupancy of the premises. ... Failure of the agent to timely appear to two or more formal written complaints regarding violations, may be grounds for penalties and/or permit revocations as set forth in this chapter.
Full Breakdown
The Spring Hill Municipal Code does not tell a host to live on the property. It requires a designated short-term rental agent who can get there fast. Section 20-508(A) lets the owner designate an agent on the permit application. The owner can serve as agent, or can name a person who is over age 18 and meets all local and state regulatory requirements. The owner is the default agent when no one else is named. Section 20-502 defines the agent as a natural person responsible for daily operations who is available for and responsive to contact at all times and who is customarily present at a location within Spring Hill, Tennessee, for purposes of transacting the short-term residential rental business.
The duties in § 20-508(B) are four: be reasonably available to handle problems from use of the rental; appear on the premises within four hours following notification from the city of issues related to use or occupancy; receive and accept service of any notice of violation or notice of hearing; and monitor the rental for compliance with all laws, including the hotel-motel tax under Tenn. Code Ann. §§ 67-4-1401, et seq. The four-hour clock covers unreasonable noise or disturbances, disorderly conduct, and violations of city code or other law on noise, disorderly conduct, overcrowding, consumption of alcohol, or use of illegal drugs.
Only one agent can be designated for a property at any given time (§ 20-508(C)). To change agents, temporarily or permanently, the owner notifies the city Development Services Office in writing of the new agent's identity, with the information the chapter requires. The permit posted inside the unit lists the name, address, telephone number and email address of the owner and the agent (§ 20-503(A)). Section 20-505(B) prints separate application fees for owner-occupied ($150) and non-owner-occupied ($300) rentals. Under § 20-508(D), certain limited provisions of the agent section are not applicable or not wholly applicable to a non-conforming short-term rental under Tenn. Code Ann. § 13-7-603(a).
Violations & Fines
Section 20-508(B)(2) lists two or more failures by the agent to appear after formal written complaints as grounds for penalties and permit revocation. Under § 20-506(E)(1), the Development Services Director revokes a permit once the property has three documented warnings, suspensions, or violations within any running 12-month period. Operating after revocation is punishable by a civil penalty of $50 per violation per day (§ 20-509(A)), and a revoked permit bars a new application for one year (§ 20-506(E)(3)).
Frequently Asked Questions
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Sources & Official References
Other rules in Spring Hill
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