Glynn County, GA Water Use Rules: Leak Reporting Duty (2026)

Section 2-16-63 of the Glynn County Code places the burden of monitoring water use squarely on the customer: the customer controls all water passing through the meter, including water lost through leaking pipes or fixtures, and must promptly investigate any unusually high water bill and repair any leak found, paying all repair costs. The ordinance defines an unusually high water bill as one reflecting monthly usage at least twice the customer's average usage over the prior 12 billing periods, and it limits eligibility for a bill adjustment to unusually high bills caused by physical damage, meaning damage that is not visible from the property without excavation and was not caused by the customer or the customer's agent or contractor.

A customer is not eligible for relief when the high usage stems from a leak that reasonably should have been discovered, from negligent pool or appliance maintenance, or from appliances whether or not they were working properly. To seek an adjustment, the customer must give the Director written notice within 90 days of completing the repair, describing how and when the leak was discovered, its nature and location, the repair date, and the work performed. If approved, the adjustment period generally cannot exceed one regular meter reading cycle, the customer pays half of the usage increase above their historical average, and the balance can be spread over 12 monthly payments without late fees; any adjustment of $5,000 or more must go to the full Water and Sewer Commission for final approval.