Roseville, MN Water Use Rules: Leak Reporting Duty (2026)

Section 801.12 draws the line at the water main. Everything from the main into the house or building belongs to the consumer or owner, so the repair is theirs, not the city's. The clock is 24 hours after verbal or written notice. The notice does not have to be in writing, and the section names no form and no officer who gives it. If the leak is still there when the 24 hours end, the water is shut off and stays off until the leak is repaired.

The 24 hours do not protect a bad leak. When the waste of water is great, or when damage is likely to result from the leak, the water can be turned off immediately pending repairs. A water shutoff charge is made in the amount provided in the city fee schedule. Appendix A, Section 314.05 lists "Water turn off/on" under Section 801 at $100.00, with the note that the cost is applied to the water bill and is only charged when the water is turned off.

The code also fixes who handles the valve. Section 801.09 bars anyone except an authorized city employee from turning a water supply on or off at the stop box without permission from the public works director, and it guarantees authorized city employees access to stop boxes at all times. Section 801.15 states that the city is not liable for any deficiency or failure in the supply of water, including when the water is shut off to make repairs or connections.

Water accounts carry their own collection rules in Section 801.11. A late payment penalty of ten percent is assessed on all accounts with a past due balance, amounts more than 90 days past due can be certified to the county auditor for collection with real estate taxes, and a hearing with notice by first class mail must come before any certification.