Conway, AR Business Licensing & Operations: Towing Companies (2026)
Key Facts
- Application window
- October 1 to November 30 yearly
- Response deadline
- 20 minutes per city call
- Liability insurance minimum
- $750,000 general liability
- Light-duty in-town tow cap
- $85.00 maximum
- After-hours release fee cap
- $30.00 maximum
- Enforcing agency
- Conway Police Department
Summary
Conway keeps a rotation list of wrecker and towing companies for police-requested, non-consent tows. Firms apply each October 1 to November 30 under Conway Municipal Code Chapter 4.56, must meet fleet, insurance and storage standards, and are capped on what they can charge motorists for in-town tows, storage and after-hours release.
4.56.03 - Application procedure. Any Company with a base of operations in the City limits or extraterritorial jurisdiction of the City that wishes to provide Services must submit an application packet after adoption of this Ordinance. ... 4.56.04 - Requirements of providers. ... C.Be prepared to provide Services whenever the City calls for Service. If the Provider is nonresponsive or fails to arrive within twenty (20) minutes from City's initial call for Services (except for Monday through Friday 7:30 a.m. to 8:30 a.m. and 5:00 p.m. to 6:00 p.m.), then the next Provider in the Rotation will be contacted for Service. ... 4.56.05 - Towing, storage and other allowable fees. A.Light Duty Vehicles.1.In town tow charge will not exceed eighty-five dollars ($85.00). ... 4.56.08 - Penalties. Provider's place in the Rotation is subject to suspension or cancellation at any time by the City. Any Provider that is found to have violated any provision of this Ordinance may be removed from the Rotation and banned from reapplying to be placed back in the Rotation or future Rotations.
Full Breakdown
Under Chapter 4.56 of the Conway Municipal Code, any wrecker or towing company that wants to answer the City's calls for non-consent tows must submit a full application packet during the annual Application Period, October 1 through November 30, per Section 4.56.02. Companies drawn from the pool by random draw become Providers on the Rotation and must reapply every Application Period to keep their spot. Section 4.56.03 requires proof of at least two one-ton light-duty wreckers, one twenty-five-ton wrecker with tandem rear axles, and one and one-half-ton rollback, plus general liability coverage of at least $750,000 and on-hook coverage of $50,000 (light), $100,000 (medium) and $200,000 (heavy).
Section 4.56.04 requires a secured storage yard within the City or its extraterritorial jurisdiction, enclosed by a fence at least six feet high topped with two feet of barbed or razor wire, monitored by continuous video kept for 30 days. Providers must respond to a City call within 20 minutes, except weekday rush windows of 7:30 to 8:30 a.m. and 5:00 to 6:00 p.m., or the next Provider in line is called instead. Section 4.56.05 caps charges: an in-town light-duty tow cannot exceed $85.00, medium-duty $115.00 and heavy-duty $386.00, with capped winch, on-scene, storage and cleanup fees layered on top; an after-hours or Sunday/holiday release fee is capped at $30.00 and an administration fee at $25.00. The Conway Police Department supervises Providers and inspects storage yards and tow records under Section 4.56.07.
Violations & Fines
A Provider found violating Chapter 4.56 can be suspended or permanently removed from the Rotation and barred from reapplying, per Section 4.56.08. A Conway Police Department designee determines whether a violation occurred and sets the consequence; the Provider can ask the Conway Chief of Police to review that decision in writing within five business days, and the Chief's ruling on review is final.
Frequently Asked Questions
How does a towing company get onto Conway's call rotation?
How much can a Conway-dispatched tow company charge me?
What happens if a Provider breaks the towing ordinance?
Sources & Official References
Other rules in Conway
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