Plano, TX Short-Term Rentals: Host Presence Rule (2026)

Plano Code of Ordinances Sec. 6-736 requires the applicant, owner, or registrant to designate one or more contacts as part of the registration application. Each designated contact must be accessible by telephone; able to respond to or resolve a report or request and arrive on site, if required, within one hour of being contacted, or within a reasonable time considering the circumstances; and authorized to make decisions regarding the premises, the STR, and its occupants. Subsection (b) turns that into an ongoing obligation: the owner must ensure the designated contact is available and authorized to act "during all periods of guest occupancy, including nights and weekends," not just when the registration is filed.

The section does not require the contact to live locally, subsection (c) says the city recommends a DFW-area contact to help meet the accessibility and response standards, but a nonlocal contact is acceptable so long as the one-hour responsiveness, accessibility, and decision-making authority requirements are still met. The registration application itself must capture complete contact information for every designated contact: legal name, residential and business mailing addresses, email, phone number, a copy of government-issued identification, and the dates and times the contact is available, per Sec. 6-735(d)(2)(ii).