Henderson, NV Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Availability
- 24/7 phone response required
- Response window
- 30 minutes to resolve complaint
- Backup
- Must visit site if unresolved
- Reporting
- Written report within 48 hours
- Residency
- Contact must reside in Clark County
Summary
Henderson requires every short-term vacation rental to have a registered local contact reachable by phone 24 hours a day who must resolve any complaint within 30 minutes or visit the property.
The registered local contact shall be available by phone 24 hours a day to answer calls from the complaint hotline, as well as complaints from any other sources. Upon receipt of a notification or attempted notification regarding a complaint, the registered local contact shall contact the occupant of the short-term vacation rental and resolve the issue giving rise to the complaint. The registered local contact shall have 30 minutes from the time of notification or attempted notification of a complaint to resolve the problem giving rise to the complaint. Failure to resolve the problem within 30 minutes shall constitute a violation of this code unless the registered local contact can demonstrate that they contacted the occupant of the short-term vacation rental within 30 minutes and attempted to resolve the problem but were unable to do so. In that event, the registered local contact shall visit the short-term vacation rental property to address the problem and resolve the complaint within 30 minutes thereafter.
Full Breakdown
Under the Development Code, any property operating as a short-term vacation rental must designate a registered local contact who answers the City's complaint hotline and any other complaint by phone 24 hours a day, seven days a week. Upon notice of a complaint, the contact has 30 minutes to reach the occupant and resolve the problem, or must visit the property within another 30 minutes if phone contact fails. The contact must also file a written report on each complaint to the Community Development and Services Department within 48 hours. Missing the deadline is a separate code violation that can draw administrative fines and registration revocation, apart from whatever underlying complaint triggered it.
Violations & Fines
Failure to resolve a complaint within 30 minutes, or to file the required 48-hour report, is a separate Development Code violation triggering administrative fines and possible termination of the rental's registration under HMC Subsection 19.35.5.B.
Frequently Asked Questions
Does the local contact have to live in Henderson?
What happens if my local contact misses the 30-minute window?
Sources & Official References
Other rules in Henderson
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Host Presence Rule in Nearby Cities
How other cities in Clark County handle host presence rule.