Upland, CA Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Response window
- On-site within 1 hour
- Phone availability
- 24/7 during rental
- Who must respond
- Host or authorized agent
- Governing section
- § 17.23.1.090(U)
- Enforcement Officer defined
- § 17.23.1.010
Summary
Upland requires every short-term rental host, or a designated agent, to stay reachable by phone around the clock while the property is rented and to show up on-site within one hour of a call from a City Enforcement Officer. The rule applies to both hosted and un-hosted stays.
The host or authorized agent must be available to the Enforcement Officer by telephone 24 hours per day, seven days per week when the short-term rental is rented. In addition, the host or authorized agent must be on the premises of the short-term rental unit within one hour of being notified by the Enforcement Officer to address an issue of permit compliance, public nuisance, or health, safety or welfare of the public.
Official source re-checked September 7, 2026: no newer edition of the code had been published (publisher’s edition: rev 4480959; v4 updated 2025-09-22).
Full Breakdown
010 as the Development Services Director, Building Official, Fire Marshal, Code Enforcement Officer, or another City employee designated to enforce the chapter. The rule applies to both categories of authorized rental: a hosted stay, where the host remains on-site throughout the guest's stay except during work hours, and an un-hosted stay, where the host is off-site for some or all of the rental. In an un-hosted rental this availability duty falls to a designated agent since the host is not physically present. 090(H), which requires the current Administrative Use Permit to be conspicuously displayed inside the dwelling unit so an Enforcement Officer can confirm compliance on arrival. 040(D)(6) lists as an independent ground for denying a future permit application.
Violations & Fines
A host or agent who cannot be reached or does not arrive within the one-hour window is in violation of the operating conditions in Chapter 17.23.1, exposing the permit to Upland's administrative citation process under Chapter 1.22, with fines up to $100 for a first infraction rising to $500 for a third within 12 months, and the Director may revoke the Administrative Use Permit after a third violation under Section 17.23.1.060.
Frequently Asked Questions
How fast must an Upland STR host respond to a complaint?
Does the host have to live in an Upland short-term rental during the guest's stay?
What happens if the host cannot be reached during an Upland short-term rental?
Sources & Official References
Other rules in Upland
California rules heatmap·Compare Upland to another location·View the California short-term rentals overview
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